Camptrek Safaris Limited’s Privacy Policy
This Privacy Policy forms part of Camptrek Safaris Limited’s website Terms & Conditions. If you do not agree with any part of this Privacy Policy, you must stop using our websites immediately. If you require further clarity on how we collect, use, and protect your data, you are welcome to contact us.
Welcome to Camptrek Safaris’ Privacy Policy
This Privacy Policy (“Policy”) explains how Camptrek Safaris Limited (“Camptrek Safaris”, “we”, “us”, or “our”) collects, uses, stores, shares, and protects personal and non-personal information obtained from users of our websites, landing pages, online tools, and digital applications (collectively referred to as the “Websites”).
We take data protection seriously. By accessing or using our Websites, including enquiry forms and itinerary planning tools, you agree to the collection and use of your information in accordance with this Policy.
Our travellers come from many parts of the world. Accordingly, we aim to process all personal data in line with internationally accepted best practices and applicable data protection laws, including the General Data Protection Regulation (GDPR), Kenya Data Protection Act, and other relevant regulations where applicable.
Notice at Collection
Certain privacy laws require us to inform users about the categories of personal information we collect and the purposes for which that information is used. This Policy outlines:
- The types of information we collect
- How and why we use it
- With whom it may be shared
Data We Collect
We distinguish between personal data and non-personal data.
1. User Notifications
1.1 Failure to provide requested information may limit our ability to design, recommend, or book suitable travel itineraries.
1.2 You are responsible for ensuring that all information you submit is accurate and up to date.
1.3 If you provide information relating to third parties (such as travel companions), you confirm that you have obtained their consent.
1.4 Text Messaging Policy:
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text message opt-in data and consent will not be shared. You may opt out of SMS communications at any time by replying STOP or UNSUBSCRIBE.
2. Personal Data
We may collect and store personal data that you voluntarily provide, including but not limited to:
- Full name
- Email address
- Telephone number
- Nationality and country of residence
- Travel dates, preferences, and budget
- Passport details (only when required for bookings)
- Information about accompanying travellers
We may also collect information during consultations, surveys, email communications, or booking processes.
Payment Information:
Camptrek Safaris does not store credit card or bank account details. Payments are processed via secure third-party payment providers that comply with PCI DSS standards.
3. Non-Personal Data
We also collect non-identifiable information such as:
- Browser type
- IP address
- Device type
- Pages visited and time spent
- Referral sources
This data is used for analytics, website optimization, and marketing performance measurement.
4. Mobile Applications (if applicable)
If you use any Camptrek Safaris mobile applications:
4.1 Location Data:
We may request access to location-based information to provide travel support, safety updates, or trip-related services. You may manage location permissions through your device settings.
How We Share Information
We may share information with trusted third parties for operational purposes, including:
- Payment processors
- Email and SMS communication platforms
- Website hosting providers
- Analytics and advertising platforms
- CRM and itinerary management systems
These service providers are contractually required to safeguard your data and use it only for authorized purposes.
We may also share information:
- With advertising and marketing partners for remarketing and interest-based advertising
- With government or regulatory authorities when legally required
- In the event of a business sale, merger, or restructuring
We do not sell personal data.
Cookies and Tracking Technologies
Our Websites use cookies and similar technologies to:
- Ensure proper website functionality
- Remember user preferences
- Analyze traffic and performance
- Deliver relevant advertising
You may manage cookie settings through your browser. Disabling cookies may affect site functionality.
Use of Non-Personal Data
Non-personal data is used for:
- Website and service improvement
- Analytics and reporting
- Understanding traveler trends
- Marketing optimization
Such data may be shared with partners without identifying individual users.
Use of Personal Data
We use personal data to:
- Verify identity
- Respond to enquiries
- Design and manage safari itineraries
- Complete bookings and reservations
- Communicate trip updates and support
- Conduct analytics and internal reporting
- Carry out marketing and remarketing activities
All processing is done in a manner that does not unfairly disadvantage our travellers.
Your Rights
Subject to applicable laws, you have the right to:
- Access your personal data
- Correct or update inaccurate information
- Request deletion of your data
- Withdraw consent for marketing communications
- Restrict or object to certain processing activities
- Lodge a complaint with a data protection authority
Requests may be submitted via our website or by contacting us directly.
Exceptions Where Consent Is Not Required
We may process data without consent where:
- Information is publicly available
- Processing is required by law
- It is necessary for legal proceedings
- Data is de-identified
- Processing serves a legitimate business interest
Information Security
We implement appropriate technical and organizational measures to protect personal data, including:
- Encryption
- Access controls
- Secure data storage
- Regular system audits
- Incident response procedures
International Data Transfers
As we serve international travellers, personal data may be transferred outside your country of residence, including outside Kenya or the EEA. Where this occurs, we apply appropriate safeguards in line with applicable laws.
Data Retention
We retain personal data only for as long as necessary to:
- Fulfill booking and service obligations
- Meet legal and regulatory requirements
- Maintain client preferences for repeat travellers
Records and Access Requests
You may request access to your records or request corrections. We will respond within a reasonable timeframe as permitted by law.
Legal Disclosure
Personal data may be disclosed where required by law, court order, or regulatory authority.
Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of our Websites after changes constitutes acceptance of the revised Policy.
Contact Information
If you have questions about this Privacy Policy, please contact us via our website or email us at:
Email: info@camptreksafaris.com
Data Controller
The data controller for the purposes of this Policy is:
Camptrek Safaris Limited
Incorporated in Kenya
Westlands Commercial Center Block A Rm 5
Date of last amendment: 19th December 2025